Home CareAI-native operations for Home Care
Aged care software — never miss a SIRS Priority 1 deadline again
For Directors of Care and Quality Managers carrying the weight of SIRS, Quality Standards audit, and family expectations on the same shoulders. HCP Level 1–4, CHSP, Support at Home, residential beds, MAC claims, and Priority 1 deadline dashboards — on the same client record as NDIS or allied health when your organisation runs more than one program.
HCP Level 1–4 & CHSP
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Capabilities
What Home Care teams get
Production-ready depth for this funding stream — rostering, claims, compliance, forms, and documentation. Shared with your other programs only when you choose to enable them.
Rostering & workforce
- Shift rostering, planner & recurring series
- AI roster draft, shift board & timesheets
- Worker credentials, leave & mobile shift notes
- Bulk staff invites and custom roles
- Program leads scoped to Home Care when you run multiple programs
- Push alerts for shift and message changes on the worker app
- Shared person record when clients also receive NDIS or allied health
Packages, MAC & CHSP
- HCP Level 1–4 package budgets and care plans
- Support at Home funding hub — caps, labels & consumer contribution
- CHSP service records on the same participant file
- My Aged Care referral inbox, waitlist & MAC ID validation
- HCP claim submission, reconciliation & remittance
- DEX quarterly CHSP reporting
- Home care claims and invoicing
Clinical & care delivery
- Falls risk (FRAT) and post-fall documentation
- Wound care register and deterioration alerts
- Goal-aligned progress notes and note review
- Advance Care Directive documents highlighted on the person file
- Built-in aged care form templates (assessments, agreements, reviews)
- Forms and documents progress on every client and worker profile
- Send a secure link when someone else needs to finish paperwork
- Medications, incidents & documents
- Appointments, tasks & caseload views
Quality, residential & pharmacy
- Aged Care Quality Standards evidence mapping
- Serious Incident Response Scheme (SIRS) workflows
- Residential bed occupancy and admissions waitlist
- RAD ledger and resident fee tracking
- Infection outbreak register for residential settings
- Residential care minutes dashboard
- Star ratings and quality benchmarks
- AN-ACC documentation support
- Pharmacy sync (Fred Dispense & MedChart gateways)
Portals & intelligence
- Participant and family portals
- Coordinators publish family-friendly updates to the portal
- Sign documents and agreements from the mobile family app
- Families see onboarding progress for forms and documents
- Secure messaging and notifications
- AI progress notes and voice-to-note structuring
- Coordinator copilot for roster and compliance questions
- Multi-site reporting when you operate across locations
On mobile too
Home Care modules appear in CareOS Worker and CareOS Family where roles and permissions allow — field shift workflows, manager live views, coordinator claims, and family document signing on the same record.
Explore mobile apps →Compliance
Built for auditors and quality teams
Evidence mapping, expiry tracking, and reportable incident workflows — not spreadsheets on the side.
- Aged Care Quality Standards ×8 (evidence mapping, audit-ready export)
- Onboarding checklists — forms, documents, and profile fields with clear progress
- Serious Incident Response Scheme (SIRS, Priority 1 & 2)
- My Aged Care — referrals, claims & package sync
- CHSP service records & DEX quarterly reporting
- Falls risk (FRAT) & post-fall documentation
- Wound care register & deterioration alerts
- Residential care minutes & star-rating benchmarks
- Residential bed occupancy, RAD ledger & outbreak register
- Support at Home funding hub (caps & consumer contribution)
- Admissions waitlist & MAC referral intake
- HCP + CHSP budget management
The AI OS for Home Care
AI built for Home Care, governed end-to-end
Structure HCP-aligned progress notes, align documentation to care plans, and give coordinators plain-English answers across roster and compliance — with human review before anything is final.
Common questions
Home Care software — frequently asked
Pulled from real procurement and demo questions. FAQ schema is emitted alongside this section so the answers Google reads match what you see.
- What is aged care software, and how is CareOS different?
- Aged care software covers the operations a home care, community care, or residential aged care provider runs day-to-day — packages, claims, care plans, rostering, SIRS, Quality Standards, and family communications. CareOS combines HCP Level 1–4, CHSP, Support at Home, and residential beds on one record, with My Aged Care referrals and claims, DEX quarterly reporting, residential care minutes, and SIRS Priority 1 deadlines tracked against Aged Care Quality Standards (×8) evidence — built for Australian providers running more than one program.
- Does CareOS support both HCP and Support at Home?
- Yes. HCP Level 1–4 packages, CHSP, and the new Support at Home program (classification levels, quarterly budgets, service categories, consumer contributions) all run on the same Person record. Providers managing a parallel HCP / Support at Home cohort during the transition do so without dual-system reconciliation. See /support-at-home for the dedicated Support at Home page.
- Are SIRS Priority 1 deadlines tracked automatically?
- Yes. SIRS Priority 1 incidents launch a visible 24-hour notification countdown linked to actions and Aged Care Quality Standards evidence. Priority 2 follows its own longer timeline. Both are surfaced on the operational dashboard with audit-ready evidence trails.
- Does CareOS handle My Aged Care referrals and claims?
- Yes. My Aged Care referral inbox, MAC ID validation, waitlist management, HCP and Support at Home claim submission, NDIA / MAC remittance reconciliation, and CHSP DEX quarterly reporting are all built in — with claim pre-validation before submission to reduce rejections.
- Are residential aged care workflows supported?
- Yes. Residential bed occupancy, admissions waitlist, RAD ledger and resident fee tracking, infection outbreak register, residential care minutes dashboard, AN-ACC documentation support, and pharmacy gateway integrations (Fred Dispense, MedChart) are all included in the aged care module.
- How does AI help aged care providers in CareOS?
- AI features draft case notes from structural metadata, triage SIRS incidents into Priority 1 or 2 with clinician confirmation, draft AN-ACC care-minute narratives, and generate plain-English family communications from operational notes. Every AI output is labelled and reviewed before publishing. Clinical content stays in Australia and is never sent to external AI APIs.
- Is CareOS suitable for community care providers?
- Yes. CHSP service records, DEX quarterly reporting, volunteer rostering with worker screening, and the cross-program transition workflow when a CHSP client ages into HCP or Support at Home are all native. Community care providers running a mixed CHSP plus HCP cohort use one Person record across both.
Pricing
Home Care from $10/worker/mo
Home Care is a complete module — platform core plus this program only. You are not charged for other funding streams until you enable them. Add a second program for 20% off add-ons, or all three for 45% — lower per-worker cost as you grow, not a penalty for running more.
Build your estimate →Go deeper on Home Care
Running NDIS, Home Care, or Allied Health together? See how one record works across all three.
Looking by state? See Home Care in NSW, VIC, QLD, and WA.