For Australian NDIS providers operating Supported Independent Living, with optional SDA-funded property management on the same record.
The SIL module spans single-home operators through multi-site disability providers with mixed SIL/SDA portfolios. Each scenario uses the same underlying data model — no parallel spreadsheets.
SIL operations cross many surfaces — homes, rosters, claims, group programs, BSPs, SDA. The capabilities below sit on a single Person record per resident, not in eight separate apps.
Each SIL home renders as a structured property record — bedrooms, bathrooms, common areas, accessibility features, and current resident assignments. Workers and coordinators see the home view that matches their role.
Daily ratios (1:1, 1:2, 2:3, 2:1 overnight) drive the roster engine. The system flags shifts that drop below the funded ratio before publishing — no surprise compliance gaps when the planner reviews delivered services.
SIL claims include line-item rules for irregular SIL, transition SIL, complex behaviour SIL, and overnight active/inactive splits. Claim pre-validation runs against the participant's plan before the batch leaves PACE.
Group programs (community participation, capacity-building groups, day options) carry their own participant ratio rules — independent from SIL home ratios. The system tracks both on the worker timesheet.
Travel time, mileage, and vehicle allowance roll up against participant plans where the funder allows it. Claim generation honours plan-specific travel rules so coordinators are not deciding eligibility shift-by-shift.
For SIL homes that are also SDA-funded properties, the SDA property register tracks design category (Improved Liveable, Fully Accessible, Robust, High Physical Support), occupancy, vacancy, and SDA payment reconciliation.
Behaviour Support Plans live encrypted on the participant record with restrictive-practice logging tied to specific incidents. SIL workers see only the plan content their role permits; quality teams see the full audit trail.
Vacancy in SIL homes surfaces alongside the admissions waitlist — coordinators and BD teams see capacity in real time, with the same record carrying through admission, residency, and any future SIL plan changes.
SDA-funded properties carry their own regulatory framework. CareOS keeps SDA data on the same property record as SIL operations — without duplicating residents, ratios, or BSPs.
Properties are tagged Improved Liveable, Fully Accessible, Robust, or High Physical Support. Each carries the regulatory documentation expected by the NDIA Quality and Safeguards Commission.
Live occupancy view across the SDA portfolio. Vacancy days roll up to SDA payment reconciliation; coordinators see both clinical and tenancy context on the same property record.
SDA payment claims include reasonable rent contribution adjustments, vacancy treatment, and design category–specific rates. Reconciliation surfaces variance against the expected SDA payment for the period.
SDA payment claims and reconciliation include reasonable rent contribution adjustments, vacancy treatment, and design category–specific rates. SDA-only operators are also supported on the same data model.
Eight evidence trails that every SIL operator runs. CareOS maps operational activity to NDIS Practice Standards, Restrictive Practices, Worker Screening, and SCHADS Award rules continuously.
Pulled from real procurement and demo questions covering single vs multi-home operation, ratios, SDA, travel claims, group programs, and BSP encryption.
A 30-minute session against a representative SIL home — residents, ratio rules, BSP and restrictive practice context, claim line behaviour, and SDA payment reconciliation if relevant. We will show the workflow your SIL coordinators run on day one.