MHCP / Better Access tracking
Mental Health Care Plan (MHCP) referrals capture GP origin, available sessions, and session count remaining. Review-letter prompts surface before MHCP cycles complete, with templated drafting from the episode.
Allied Health · Psychology
Psychology practice software for clinic, telehealth and NDIS work
Designed for Australian psychologists delivering Better Access (MHCP) sessions, NDIS-funded therapy, DVA, telehealth, and private clients — with AHPRA Psychology Board credential tracking and encrypted session notes that never leave Australia.
AHPRA Psychology Board · MHCP / Better Access · NDIS · DVA · telehealth
Day to day
What psychologists actually need from software
Not generic SaaS feature lists — the specific operational ground that decides whether your week works.
- Tracking MHCP / Better Access session limits with GP referral context across a caseload
- Mixing private, Medicare, DVA, NDIS, and EAP funded sessions on the same diary
- Keeping AHPRA Psychology Board registration, endorsements, and CPD hours current per practitioner
- Maintaining strict encryption on session notes and excluding clinical content from external AI APIs
- Telehealth delivery against eligible Medicare items on the same diary as in-person work
Capabilities
Built-in for psychology
Telehealth on one diary
Telehealth blocks alongside in-person sessions on the same diary, with Medicare-eligible item suggestions and HICAPS Go gap claiming for private health where applicable.
AHPRA Psychology Board credentials
AHPRA Psychology Board registration with endorsement, status, and renewal expiry alongside CPD hours per registration year on the practitioner record.
Encrypted session notes, no external AI
AES-256 encrypted session notes, treatment plans, and risk assessments hosted in Australia. Clinical content is never sent to external AI APIs; AI assistance operates only on structural metadata under clinician review.
NDIS and DVA on the same record
NDIS plan-managed and self-managed episodes, DVA Gold and White card sessions, and private clients all live on the same Person — without duplicating intake or session content across systems.
No-shows, fees & risk workflows
No-show and cancellation handling, fee schedules, risk assessment templates, and structured documentation that supports legal and clinical due diligence.
Funding
Funders psychologists bill
Australian allied health practices rarely sit on one funder. CareOS handles the most common AU funder mix on the same diary.
- Medicare bulk-billing and patient claims for MBS items applicable to the discipline (CDM/EPC, MHCP, telehealth where supported).
- DVA Gold and White card billing for service items in the discipline schedule.
- NDIS-funded episodes (plan-managed and self-managed pathways) sit on the same encrypted clinical record.
- Private health gap claiming via HICAPS Go terminal or cloud lane.
- Workers compensation and CTP/insurer claim pathways with sandbox validation before submission.
AHPRA registration tracked: Psychology Board of Australia (AHPRA)
Psychology software — common questions
- Does CareOS support Better Access (MHCP) session limits?
- Yes. MHCP referrals capture GP origin, allowed sessions, and remaining count. The system prompts review-letter drafting before MHCP cycles complete, with templated drafts from the episode record for clinician review.
- How are AHPRA Psychology Board registrations tracked?
- Each practitioner record holds AHPRA Psychology Board registration with endorsement, status, and renewal expiry, alongside CPD hours per registration year. Credential expiry sweeps prevent rostering past lapse where you require it.
- Are psychology session notes ever sent to external AI?
- No. Encrypted session notes, treatment plans, and risk assessments are never sent to external AI APIs. AI features operate on structural metadata only and every drafted output is held for clinician review before reaching a participant or external service.
- Can the same client be a private patient and an NDIS participant?
- Yes. The Person record carries multiple program enrollments — private clinic, NDIS-funded therapy, Medicare MHCP, DVA — without duplicate intake. Funder-aware billing applies per session.
Run psychology alongside NDIS or aged care?
Practices that share clients with a disability or aged care arm see one Person record instead of three exports between systems. Bundle discounts apply automatically when more than one program is enabled.