Clinic + community on one diary
Manage clinic-based appointments, group classes, and travel-time-aware community visits from the same diary — with discipline-correct session billing for each setting and Medicare telehealth items where eligible.
Allied Health · Physiotherapy
Physiotherapy practice software for clinic, community and NDIS work
Built for Australian physiotherapy practices that mix clinic appointments, mobile community visits, and NDIS-funded episodes — Medicare CDM/EPC, DVA, HICAPS, WorkCover, and AHPRA Physiotherapy Board credentials in one workflow.
AHPRA Physiotherapy Board · MBS · DVA · NDIS · WorkCover · TAC
Day to day
What physiotherapists actually need from software
Not generic SaaS feature lists — the specific operational ground that decides whether your week works.
- Mixing clinic and community visits where travel time, vehicle and parking costs all need correct billing rules
- Tracking Chronic Disease Management (CDM/EPC) referral session counts and triggering GP review letters at the right moment
- Maintaining encrypted treatment notes that never leave the Australian data boundary or land in external AI APIs
- Keeping AHPRA registration, mandatory CPD hours, and police check expiries current across a multi-clinician roster
- Sharing person records cleanly when the clinic also delivers NDIS-funded therapy on the same client
Capabilities
Built-in for physiotherapy
CDM/EPC session tracking
Chronic Disease Management referrals capture GP origin, allowed sessions, and session count remaining. The system surfaces upcoming GP review letters before sessions lapse, with templated review-letter drafting from the episode record.
Encrypted treatment notes
AES-256 encrypted clinical notes and treatment plans. Notes never leave Australia and are never sent to external AI APIs; AI assistance operates on structural metadata for SOAP-style drafting that the clinician reviews before finalisation.
WorkCover, TAC & insurer pathways
WorkCover and TAC episode workflows with insurer authorisation tracking, and submission sandboxes that flag missing authority numbers or item-rule mismatches before they hit the funder.
AHPRA & CPD oversight
AHPRA Physiotherapy Board registration tracking with status, condition, and renewal expiry. CPD hours per registration year sit on the practitioner record and block roster activity past lapse if you choose.
NDIS-funded episodes
NDIS plan-managed and self-managed episodes record on the same Person record as the clinic file — with funder-aware session billing and clinic-side reporting that does not duplicate clinical content.
Funding
Funders physiotherapists bill
Australian allied health practices rarely sit on one funder. CareOS handles the most common AU funder mix on the same diary.
- Medicare bulk-billing and patient claims for MBS items applicable to the discipline (CDM/EPC, MHCP, telehealth where supported).
- DVA Gold and White card billing for service items in the discipline schedule.
- NDIS-funded episodes (plan-managed and self-managed pathways) sit on the same encrypted clinical record.
- Private health gap claiming via HICAPS Go terminal or cloud lane.
- Workers compensation and CTP/insurer claim pathways with sandbox validation before submission.
AHPRA registration tracked: Physiotherapy Board of Australia (AHPRA)
Physiotherapy software — common questions
- Does CareOS support Medicare CDM/EPC physiotherapy items?
- Yes. CDM/EPC referrals carry session-count rules, triggering review-letter prompts before the GP review point. Items billed against the schedule for in-clinic and telehealth sessions where the patient is eligible.
- Can the same clinical note serve a clinic patient and an NDIS participant?
- The same Person record carries both a clinic file and an NDIS-funded episode where applicable. Clinical notes remain encrypted and discipline-specific; funder context (Medicare item, NDIS line, DVA item) attaches to billing without duplicating clinical content.
- Are physio treatment notes ever sent to external AI services?
- No. Encrypted clinical content is excluded from external AI APIs under any circumstances. AI features that assist documentation operate on structural metadata only — and every output is labelled and held for clinician review before finalisation.
- How are AHPRA Physiotherapy Board renewals tracked?
- Each clinician record holds AHPRA Physiotherapy Board registration with status, conditions, and expiry. Credential expiry sweeps surface upcoming renewals and prevent rostering past lapse where you require it.
Run physiotherapy alongside NDIS or aged care?
Practices that share clients with a disability or aged care arm see one Person record instead of three exports between systems. Bundle discounts apply automatically when more than one program is enabled.