NDISAI-native operations for NDIS
NDIS provider software — claims, roster, and audit-ready in one place
Built for registered NDIS providers under audit and claim-rejection pressure. Cut claim rejections, replace your forms vendor, and walk into Practice Standards audit with evidence already assembled. PACE and PRODA in the same product as your roster, your SCHADS payroll, and your plan management — no second platform fee.
National Disability Insurance Scheme
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Capabilities
What NDIS teams get
Production-ready depth for this funding stream — rostering, claims, compliance, forms, and documentation. Shared with your other programs only when you choose to enable them.
Rostering & workforce
- Shift rostering, recurring series & planner
- AI roster draft and shift board publishing
- Timesheets with SCHADS Award 2010 (penalties, loadings, allowances)
- Travel time, shift-end questions & leave
- Worker screening, credentials & training (HRM)
- Structured worker onboarding checklists with visible progress
- Skills-based matching and caseload views
- Bulk staff invites and custom roles
- Program leads scoped to NDIS only when you need them
- Shift board — advertise unfilled shifts with published compliance requirements
- Mobile worker app with offline shift notes and push alerts
- Residential floor and wing view for SIL homes
Plans, claims & finance
- NDIS plan enrolment, goals & budget tracking (six budget states)
- PACE and PRODA claiming, batches & deep claim views
- Pre-validation against price guide, registration group & remaining budget
- Plan management module (self-managed, plan-managed & NDIA-managed pathways)
- SIL homes, service records, SIL ratio checks & SIL-specific claims
- Travel claim workflows and group program participant ratios
- SDA property register alongside SIL operations
- Support coordination (COS) workspace — activity, funding & documentation
- Subcontractor agreements and invoice matching
- Invoicing, NDIA remittance & outbound provider invoices
- Delivered services, goal funding & funding notes
Clinical & documentation
- Goal-linked progress notes and note review queue
- Service agreements — draft, PDF, send for signature, portal sign-off
- Forms studio and operational report suite (export-ready)
- 36+ built-in form templates (intake, risk, agreements, reviews)
- Forms and documents progress on every participant and worker profile
- Send a secure link when someone else needs to finish paperwork
- Cultural safety preferences on the person record
- Mandatory child abuse reporting register with due-date tracking
- Behaviour support plans & restrictive practices register
- Incident register with investigation phases and NDIA deadlines
- Medications, adverse drug reactions & documents
- Appointments, tasks, risk assessments & person activity
Portals & intelligence
- Participant and family portals (schedule, goals, messaging)
- Sign service agreements and documents from phone or web
- Representatives sign when you grant document permission
- Families see onboarding progress for forms and documents
- Secure staff messaging and notifications
- Applicant recruitment pipeline from offer to hire
- AI progress notes and voice-to-note structuring
- Coordinator copilot — plain-English questions over roster and budgets
- Multi-site executive dashboard and operational reports
On mobile too
NDIS modules appear in CareOS Worker and CareOS Family where roles and permissions allow — field shift workflows, manager live views, coordinator claims, and family document signing on the same record.
Explore mobile apps →Compliance
Built for auditors and quality teams
Evidence mapping, expiry tracking, and reportable incident workflows — not spreadsheets on the side.
- NDIS Practice Standards ×9 (evidence mapping, audit-ready export)
- Onboarding checklists — forms, documents, and profile fields with clear progress
- Service agreements with participant and representative signing
- Mandatory child abuse reporting register
- Cultural safety fields on person profiles
- NDIS Worker Screening (per-state, expiry tracking, interstate checks)
- PACE + PRODA (dual-system, per-participant flag, migration tracking)
- SCHADS Award 2010 (penalty rates, loadings, allowances)
- Incident management (NDIA reportable deadlines tracked)
- Behaviour Support Plans (encrypted, restrictive practice logs)
- NDIS Price Guide (automatic updates, rate validation)
The AI OS for NDIS
AI built for NDIS, governed end-to-end
Cut coordinator rework: draft goal-linked progress notes in minutes, pre-validate claims before submission, and ask operational questions in plain English — always labelled and held for human review.
Common questions
NDIS software — frequently asked
Pulled from real procurement and demo questions. FAQ schema is emitted alongside this section so the answers Google reads match what you see.
- What is NDIS provider software, and how is CareOS different?
- NDIS provider software is the operating system a registered NDIS provider uses for participant records, plan budgets, rostering, claiming, compliance, and reporting. CareOS is built specifically for Australian registered NDIS providers — PACE and PRODA claiming, plan management across all three pathways, SIL homes and ratios, support coordination workspace, SCHADS Award 2010 timesheet calculation, and NDIS Practice Standards (×9) evidence mapping live on one record. The same record can also carry aged care or allied health if your organisation runs more than one program.
- Is CareOS suitable for registered NDIS providers?
- Yes. CareOS includes PACE and PRODA claiming, plan management (self, plan-managed and NDIA-managed pathways), SIL and group programs, SCHADS payroll, NDIS Practice Standards (9) evidence mapping, restrictive practice register, mandatory reporting, and participant/family portals — designed specifically for registered NDIS providers and plan managers.
- Does CareOS handle PACE and PRODA claiming?
- Yes. PACE and PRODA claiming, batches, deep claim views, pre-validation against NDIS Price Guide, registration group and remaining budget, and dual-system tracking during the PACE migration window are all built in — without per-claim fees.
- Can support coordinators use CareOS?
- Yes. CareOS includes a dedicated Coordination of Supports (COS) workspace with goal-linked progress notes, plan budgets in six budget states (OK, WARNING, CRITICAL, INSUFFICIENT, EXHAUSTED, NO_PLAN), provider activity views, and AI-assisted draft notes held for human review. See /ndis/support-coordination for the dedicated COS page.
- How does CareOS handle SIL and group programs?
- SIL homes, residential floor and wing views, SIL ratio checks, SIL-specific claims, group program participant ratios, travel claim workflows, and SDA property registers are all native to the NDIS module. See /ndis/sil for the dedicated SIL operations page.
- How does AI help NDIS providers in CareOS?
- AI features include progress note drafting from structural session metadata, claim line pre-validation before PACE submission, a coordinator copilot for plan-budget and roster questions, and roster draft assistance for shift coverage. Every AI output is labelled, logged, reviewed, and held for human approval before it reaches participants or PRODA. Encrypted clinical content is never sent to external AI APIs. See /ai/ndis for AI specifically for NDIS providers.
- How is CareOS priced for NDIS providers?
- CareOS publishes per-program pricing on /pricing. NDIS pricing covers the full NDIS module — claiming, rostering, SCHADS, SIL, support coordination, plan management, Practice Standards, portals — without per-claim fees or separate add-ons. Add aged care or allied health for a 20% bundle discount; all three programs receive a 45% discount on add-ons.
Pricing
NDIS from $10/worker/mo
NDIS is a complete module — platform core plus this program only. You are not charged for other funding streams until you enable them. Add a second program for 20% off add-ons, or all three for 45% — lower per-worker cost as you grow, not a penalty for running more.
Build your estimate →Running NDIS, Home Care, or Allied Health together? See how one record works across all three.
Looking by state? See NDIS in NSW, VIC, QLD, and WA.