Australian-built · Australian-hosted · Quality Standards evidence on demand
Support at Home replaces the Home Care Package (HCP) framework with classification levels, quarterly budgets, defined service categories, and a consumer contribution model that varies by service type. Quality Standards expectations carry forward, but the funding mechanics, assessment integration, and reporting cadence are different from HCP — and the transition window is unforgiving for providers running spreadsheets between care plans, claims, and rosters.
CareOS treats Support at Home as a first-class program — not a renamed HCP toggle. Classification levels feed budget envelopes; service categories drive consumer contribution defaults; assessment data anchors care plans; and operational events flow through to Quality Standards evidence without manual assembly.
Providers running CHSP or NDIS on the same Person see the full picture in one record. Coordinators do not duplicate intake, families do not get three different portals, and Quality Managers do not assemble audit evidence by stitching exports from separate systems.
Operational tooling for the new Aged Care Act — classification, budgets, contributions, care plans, and Quality Standards evidence.
Support at Home classification level captured per Person, with quarterly budget envelopes, in-period spend tracking, and clear visibility on remaining funds — including the carry-over and unused-fund rules under the program.
Service categories (clinical care, independence, everyday living) drive consumer contribution defaults per service line. Contributions are calculated transparently on each service record, with audit-ready logs for fee statements.
Care plans align with assessment outcomes from the Single Assessment System and capture goals, services, and frequencies that map to the funded plan envelope — not a generic free-form template.
Aged Care Quality Standards (8) evidence assembles from service records, incidents, complaints, restrictive practices (where applicable), and worker training — exported audit-ready, not put together the week before review.
For providers running CHSP, residential care, or both alongside Support at Home, the same Person record carries enrollments without duplication. Coordinators see all current programs at a glance; family portals reflect what each enrollment delivers.
When a Support at Home consumer is also an NDIS participant (rare but operationally critical), CareOS keeps both enrollments on one Person — with hard separation of funded supports, claims, and reporting per program. No duplicate intake, no reconciliation across systems.
Visit-based and shift-based rostering with SCHADS Award 2010 timesheet calculations, AHPRA registration tracking for clinical staff, NDIS Worker Screening for shared workers, and police-check expiry sweeps that block lapsed credentials from being rostered.
Families see schedule, service updates, fee statements, and care plan progress — with granular representative permissions (view schedule, sign documents, view incidents) so the right people see the right information.
Operational dashboards surface SaH service volumes, quarterly spend trajectory, complaints, incidents, and Quality Standards evidence completion — without leaving the workflow to assemble Microsoft Excel exports.
HCP and Support at Home will run in parallel for a meaningful window during the program rollout. CareOS is designed for that overlap — providers can manage active HCP packages and incoming Support at Home consumers on the same record without dual-system reconciliation.
One Person record across programs. One worker app. One family portal. One per-program subscription with bundle discounts when you operate more than one funding stream.